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Salesforce Certified Administrator Sample Questions (Q134-Q139):

NEW QUESTION # 134
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

A. Add the Knowledge related list to the page layout.
B. Add the knowledge related list to the record page
C. Add the Knowledge component list to the page layout.
D. Add the knowledge component to the page layout.

Answer: A

Explanation:
Explanation
The Knowledge Lightning component is a component that allows users to access articles from the Service Cloud Console app. However, if users want to access articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an administrator can use the page layout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_related_list.htm&type=5

NEW QUESTION # 135
Which two objects are customizable the Stage Setup Flow?
Choose 2 answers

A. Campaigns
B. Opportunities
C. Campaign Members
D. Leads

Answer: B,D

NEW QUESTION # 136
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers

A. Require use of Password Manager App
B. Prohibited password values
C. Number of days until expiration
D. Maximum invalid login attempts
E. Password complexity requirements

Answer: C,D,E

NEW QUESTION # 137
When users log in to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers

A. The user's profile login hoursrestrictions
B. The user's Two-Factor Authentication for API Logins permission
C. The user's Two-Factor Authentication for User Interface Logins permission
D. The role IP address restrictions

Answer: A,C

Explanation:
Explanation
When users log in to Salesforce via the user interface, the system checks for authentication based on their profile settings and permissions. One of the settings is login hours, which specify the time range when users can log in to Salesforce based on their profile. Another setting is Two-Factor Authentication for User Interface Logins permission, which requires users to enter a verification code along withtheir username and password when they log in to Salesforce via the user interface. References:
https://help.salesforce.com/s/articleView?id=sf.users_profiles_loginhours.htm&type=5https://help.salesforce.com

NEW QUESTION # 138
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?

A. Allow the reps to set business hours manually.
B. Adjust the currant business hours to accommodate the Eastern Time Zone.
C. Create one set of business hours per time zone.
D. Set temporary business hours for each time zone.

Answer: C

Explanation:
Explanation
Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for different time zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assign them accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5

NEW QUESTION # 139
......

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Jack Perez Jack Perez

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